COVID-19 Service Enhancements UpdateApril 10, 2020
To further enhance our level of service to our patients, we are making additional changes to our medication ordering and delivery processes. We sincerely appreciate your cooperation and support as we seek to improve your experience.
TELEPHONE WAIT TIME IMPROVEMENTS
We are working diligently to reduce patient and caregiver phone wait times by adding call center staff, streamlining messaging and better leveraging our phone technology.
NEW: ONLINE ORDERING
In addition, beginning next week, Leafline Labs is pleased to offer patients and caregivers the opportunity to order online at leaflinelabs.com
TEXT OPTION FOR CURBSIDE PICK-UP
The curbside delivery process has been a tremendous success. For convenience, we are introducing an option that allows patients to notify us via text – in addition to the initial option of a phone call – when they arrive for curbside pickup. New signs will provide updated instructions.
We know this is a challenging time, and we are working hard to refine our processes and improve your order and pickup experience at Leafline Labs as we continue to provide you with quality medicine and care.
Thank you for your loyalty and patience. If you have questions, please contact us at 1-844-LEAFLINE or firstname.lastname@example.org